Customer satisfaction is important to us! This is why we offer Fast Delivery & Free Returns for AU customers.

If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions via our Returns Portal under the following conditions. 

Merchandise must be returned within 14 days of receiving for Australian and New Zealand customers and 21 days for other countries.

RETURNING CONDITION

• Merchandise must be in saleable condition with all tags attached.
• Merchandise must not be worn, damaged, altered or washed.

REFUNDS

• Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.

FULL-PRICED

• All full priced items are eligible for a refund, online credit or exchange within 14 days of being received.  

SALE ITEMS

• All sale items are final sale. 
• Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty. We do not accept returns or exchanges on sale items.

PROMOTIONAL CODES

• We do not accept products purchased during a promotional sale period 
• This excludes our Welcome 10% Sign Up offer – if used towards a full priced item you are eligible for a refund.
• Please note, discounts cannot be applied or refunded on orders made prior to promotion.

SWIMWEAR & LINGERIE

• Swimwear is to be tried on wearing undergarments and the protective hygiene sticker must remain intact. Returns will not be accepted if the sticker has been removed or altered.
• For hygiene reasons, lingerie bottoms cannot be returned (unless deemed faulty).

EARRINGS

• For hygiene reasons earrings cannot be returned (unless deemed faulty 

FAULTY ITEMS

• If you believe you have received a faulty item, please send imagery of the item, order number and contact details to customerservice@tuchuzy.com

 

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:00pm Monday-Friday on 1300 043 105 or email customerservice@tuchuzy.com