Returns Policy Tab

If you are unhappy with the merchandise you purchased for any reason, it may be returned to us for a refund, exchange, or store credit, provided it adheres to  the following conditions.

INSTORE RETURN POLICY

ONLINE RETURN POLICY

FULL-PRICED

SALE ITEMS

SWIMWEAR & LINGERIE

EARRINGS

FAULTY ITEMS

CHRISTMAS RETURNS 

  • You can return unwanted or unsuitable items purchased online at tuchuzy.com or in-store between December 1, 2023, and December 24, 2023, until January 7, 2024. Outside of this period, our 14-day returns policy applies. All other return terms and conditions are applicable, excluding gift cards. 

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:00pm Monday-Friday on 1300 043 105 or email customerservice@tuchuzy.com

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