If you are unhappy with the merchandise you purchased for any reason, it may be returned to us for a refund, exchange, or store credit, provided it adheres to  the following conditions.

IN-STORE RETURN POLICY

• Kindly be aware that Tuchuzy implements a distinct return and exchange policy for in-store transactions. In-store purchases allow for returns for store credit, refunds or exchanges within 7 days of the purchase date.
• Credit notes retain validity for a duration of 3 years from the date of their issuance.

ONLINE RETURN POLICY

• Merchandise must be returned to Tuchuzy online within 14 days of delivery for Australian and New Zealand customers, and 21 days for all other countries.
• Merchandise must be in original condition with all tags attached.
• Merchandise must not be worn, damaged, washed, or altered in any way.
• Free return shipping is only available to Australian customers, provided it meets the following criteria.

FULL-PRICED

• All full priced merchandise is eligible for a refund or exchange (excluding Adina Reyter & made to order product). 
• No returns, store credit or exchanges on Adina Reyter or made to order products. 
• Original shipping fees, if applicable, are non-refundable.
• International orders are not eligible for exchanges.
• International orders are not eligible for free return shipping.

SALE ITEMS

• Hard Markdown (red ticket items) are not eligible for return and are final sale.
• Refunds on sale items is not permitted.
• Promotional sale items at or above 20% are considered markdown.  
• Items purchased on sale are not eligible for free return shipping. A return label can be provided to you at a cost of $10, which will be deducted from your return store credit or exchange value. 

SWIMWEAR & LINGERIE

• Swimwear cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty. 
• Lingerie bottoms cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty. 

EARRINGS

• For hygiene reasons earrings cannot be returned, unless deemed faulty.

FAULTY ITEMS

• If you believe you have received a faulty item please contact customerservice@tuchuzy.com. Please include supporting imagery of the faulty item, along with your order number.

MADE TO ORDER 

• Adina Reyter products are final sale, as each piece is custom-made and specially ordered for you.

CHRISTMAS RETURNS 

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:00pm Monday-Friday on 1300 043 105 or email customerservice@tuchuzy.com