Returns Policy Tab

Customer satisfaction is important to us! This is why we offer Fast Delivery & Free Returns for AU customers.

If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions via our Returns Portal under the following conditions. 

Merchandise must be returned within 14 days of receiving for Australian and New Zealand customers and 21 days for other countries.

RETURNING CONDITION

REFUNDS

FULL-PRICED

SALE ITEMS

PROMOTIONAL CODES

SWIMWEAR & LINGERIE

EARRINGS

FAULTY ITEMS

 

Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.

If you have any queries about our Returns Policy, please contact our Customer Care team from 9am-5:00pm Monday-Friday on 1300 043 105 or email customerservice@tuchuzy.com

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