HOW TO MAKE A RETURN
Customer satisfaction is important to us! This is why we offer Fast Delivery & Free Returns for AU customers.
If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions via our Returns Portal under the following conditions.
Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.
Item/s must be returned within 14 days of delivery for Australian and New Zealand customers and 21 days for International orders.
Refunds will be issued for full priced products only. We do not accept returns on sale items.
Item/s must be unworn with original tags attached.
For hygiene reasons, lingerie and earrings cannot be returned (unless deemed faulty).
Item/s must be returned in their original packaging and must include the invoice sent out with your order.
A returns label for International returns won’t be generated. Please send the package back to our returns address at your own cost
Tuchuzy Returns Address
Shop 5, 178 Campbell Parade Bondi Beach, NSW 2026 Australia
Exchanges: Will be manually approved by our returns team, please allow 2-3 business days to receive a response re your exchange request.
1300 043 105
Live chat (available Monday – Friday, 9am – 5.30pm)
- We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
- Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty.
- Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
- Merchandise must be in saleable condition with all tags attached.
- Merchandise must not be worn, damaged, altered or washed.
- Sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items or any items sold at a reduced price including items purchased with a promotional code.
- Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.
- Online order returns can be dropped off in-store for a refund to be processed. Please allow up to 5 business days for your refund to be processed.
- Holiday Return Policy: We have extended our returns policy until the 10th of January on all orders placed from the 1st of December.
For hygiene reasons, earrings, lingerie/swimwear bottoms cannot be returned (unless deemed faulty).
If you believe you have received an faulty item, please send imagery of the item, order number and contact details to firstname.lastname@example.org
If at any stage Tuchuzy assess the return as unsuccessful the item will be returned to the customer.
This policy does not affect your statutory rights.
PROCESSING A REFUND
Please allow up to 7 working days upon us receiving your parcel to complete the process of your return.
We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check. Unfortunately Tuchuzy cannot be held responsible for parcels without tracking that have not been received back.
Tuchuzy can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.
Credit notes are valid up to 6 months from the issue date.