Make a Return Tab
Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.
- Item/s must be returned within 14 days of delivery for Australian and New Zealand customers and 21 days for international orders.
- Item/s must be unworn with original tags attached.
For hygiene reasons, lingerie and earrings cannot be returned (unless deemed faulty
- Refunds will be issued for full priced products only. We do not accept returns on sale items.
Please allow up to 7 business days upon us receiving your parcel for your return to be processed through our warehouse.
We recommend you send your item back using a traceable service so you know when we’ve received it. You can always contact us to double check. Unfortunately Tuchuzy cannot be held responsible for parcels without tracking that have not been received back.
Tuchuzy can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.