FAQs

Q. Have your opening hours changed?

A. We are open from 9am to 5.30pm Monday to Friday, 9am to 5pm on Sundays.

Q. Will you be getting new stock in?

A. Yes. Our buyers are working hard with suppliers to fulfil orders with new pieces arriving weekly, like usual. For example, this week, we have select pieces from the new Helmut Lang collection in store.

Q. Will you be honouring vouchers?

A. Yes.  We will be honouring our vouchers and store credit but like a lot of local businesses that are trying to keep their doors open, we ask that our customers consider paying with cash or credit for the next 3mths.  We will have new stock coming into store and online over the coming weeks.  We are sorry for any inconveniences caused during this difficult time as we get back to our usual rhythm. Thank you for your understanding, patience and support. 

Q. Will you be taking returns?

A. Customer satisfaction is really important to us.  We want to make sure you’re happy with your purchase so if you’re unhappy for whatever reason, for any sales made as of 27 June 2020, we will provide a credit note or refund of the item with proof of purchase if it hasn’t been worn and is in it’s original, saleable condition.  Sale or promotional items cannot be exchanged or refunded unless goods are faulty.

Read our refund terms & conditions here.