Returns Policy Tab
If you are unhappy with the merchandise you purchased for any reason, it may be returned to us for a refund, exchange, or store credit, provided it adheres to the following conditions.
- Merchandise must be returned to Tuchuzy within 14 days of delivery for Australian and New Zealand customers, and 21 days for all other countries.
- Merchandise must be in original condition with all tags attached.
- Merchandise must not be worn, damaged, washed, or altered in any way.
- Free return shipping is only available to Australian customers, provided it meets the following criteria.
- All full priced merchandise is eligible for a refund, store credit, or exchange.
- Original shipping fees, if applicable, are non-refundable.
- International orders are not eligible for exchanges.
- International orders are not eligible for free return shipping.
- Hard Markdown (red ticket items) are not eligible for return and are final sale.
- Refunds on sale items is not permitted.
- Promotional sale items at or above 20% are eligible for credit notes only.
- Items purchased on sale are not eligible for free return shipping. A return label can be provided to you at a cost of $10, which will be deducted from your return store credit or exchange value.
SWIMWEAR & LINGERIE
- Swimwear cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty.
- Lingerie bottoms cannot be returned for refund or exchange for hygiene reasons, unless deemed faulty.
- For hygiene reasons earrings cannot be returned, unless deemed faulty.
- If you believe you have received a faulty item please contact firstname.lastname@example.org. Please include supporting imagery of the faulty item, along with your order number.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights.