The last day for guaranteed delivery:
- Standard (Interstate): Friday 15 December
- Standard (Sydney): Monday 18 December
- Express (Interstate): Tuesday 19 December
- Express (Sydney): Wednesday 20 December
- International: Thursday 7 December
Extended Christmas returns - Items purchased between the 8 December - 21 December can be returned to Tuchuzy HQ by 8 January 2018. For items purchased after this date, the normal 14 days returns policy of 14 days applies.
1. Standard Australian delivery, 2-5 business days, $7.95
2. Express Australian delivery, 1-2 business days*, $9.95
3. Free Shipping for orders over $150, available on orders within Australia only. Orders will be shipped via Standard delivery.
4. New Zealand delivery, 4-7 business days, $20.00
5. International delivery, 7-10 business days, $30.00
At this stage we do not offer instore pick ups or same day deliveries. From time to time, Tuchuzy also offer Free Shipping on all orders and terms & conditions might vary during these times.
*Please note that Australia Post & Express Post operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won't be covered by their Next Day Guarantee and can take up to 5 days to be delivered.
Please contact us ASAP and we’ll see if we can intercept it! If you have entered the wrong shipping information and if the package is still in warehouse, we can update the address. If the order has been dispatched, we will assist with a redelivery, depending on the status on the order. Please note that redirection can increase the delivery time with up to 5 days.
If a delivery is unsuccessful, the package will be returned to Tuchuzy within 10 days. We can then re-book your order to the correct address.
Please allow up to 24 hours for us to process your order after it is placed as we often fulfil our online orders from multiple locations. Generally, if you place an order before 10am, it will be sent that afternoon. During sale periods, processing time is closer to 24 hours.
If you’re a customer with a login, you can track your order in the ‘My Account’ section of the Tuchuzy website. Alternatively, you can track your order directly using the tracking code that was sent in your shipping confirmation email. If you can’t find your tracking code, please call or email us.
If you’re not home when a driver attempts delivery, they will take it to your closest post office. If they’ve done so, there will be a note in your mailbox letting you know which post office location they’ve taken it to.
Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.
Tuchuzy will not take responsibility of loss or damaged items during transit. Please email us for any enquiries email@example.com
As Tuchuzy do not take responsibility of loss or damaged items during transit none of our packages are dispatched with authority to leave unattended. We do not recommend checking lout and leaving a comment to give your authority to leave it somewhere safe without signing for it. We recommend to have it delivered to your work instead.
International delivery, 7-10 business days, $30.00
Tuchuzy offer world wide International Shipping. If we are unable to book an international shipment through Australia Post we will contact the customer to alternative work out an alternative address or cancel the order.
We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.
Delivery can take anywhere between 7-10 business days. If you’d like it faster, please call or email us and we may be able to provide a quote for a faster service. Generally speaking, the closer your are to Australia and to a capital city, you closer you can expect the item to arrive in the quicker end of that delivery estimate.