Make a Return Tab

ONLINE RETURNS PORTAL 

Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

STEP 1

Item/s must be returned within 14 days of delivery for Australian and New Zealand customers and 21 days for International orders. 

Refunds will be issued for full priced products only. We do not accept returns on sale items.

STEP 2

Item/s must be unworn with original tags attached.

For hygiene reasons, lingerie and earrings cannot be returned (unless deemed faulty).

STEP 3

Item/s must be returned in their original packaging and must include the invoice sent out with your order.

MY ITEMS MATCH

 

NEED HELP?

customerservice@tuchuzy.com
1300 043 105
Live chat (available Monday – Friday, 9am – 5.30pm) 

Join Our World

Sign up to our newsletter to get 10% off your first order plus VIP early access to sales, new arrivals and style updates.

Who is your favourite?

While you’re here select your most loved brands to receive updates on new arrivals and collection launches.

Please upgrade your browser

Unfortunately your browser is out of date. We recommend you update it in order to fully experience this website. How about trying one of these instead: