Returns Policy Tab

Customer satisfaction is important to us! This is why we offer Fast Delivery & Free Returns for AU customers.

If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions via our Returns Portal under the following conditions. 

For hygiene reasons, earrings and lingerie bottoms cannot be returned (unless deemed faulty).

If you believe you have received an faulty item, please send imagery of the item, order number and contact details to customerservice@tuchuzy.com

If at any stage Tuchuzy assess the return as unsuccessful the item will be returned to the customer.

This policy does not affect your statutory rights.

 

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